Orders
What payment methods do you accept?
On our BergHOFF Home website, you can pay easily and safely with a wide choice of payment options. Whether you prefer PayPal, iDEAL, Apple Pay, Google Pay, Bancontact, Visa, Mastercard, American Express or Shop Pay, we will make sure your payment is
Is VAT included in the prices shown on your website?
Yes. All of our prices on our website include VAT
I was charged twice / had a payment error—what should I do?
Payment errors. Please get in touch with our customer service team ([email protected]) and include the following info:
How do I return an item?
Customers can always return their BergHOFF Home order (or part of it), which must happen within 30 days of receipt. If you wish to return your order, or part of it, the following conditions must be met:. If the items you wish to return are used, dama
How long does it take to receive a refund?
Once we have received your return, we will process it and initiate the refund process as soon as possible. This may take up to 15 business days, depending on the payment method you used for the purchase.
What if I received the wrong item?
Did we make a mistake, such as sending the wrong items?. In that case, you will be reimbursed for all costs accordingly.
How do I apply promo/discount codes?
When going to the checkout, you can add a promo or discount code in the box beneath your selected items. After 'Apply' is pressed, your new price will appear on your total amount.
Do you offer free shipping?
If the free shipping threshold is not reached, you can find an overview of the shipping costs below:. Country. Shipping Cost. Free Shipping from. Belgium. 5,95 EUR. 79,00 EUR. NetherlandsLuxembourgGermany. 6,95 EUR. 79,00 EUR. United Kingdom. 4,95 GB
What does it cost to return an item?
If the items you wish to return are used, damaged, or incomplete outside of warranty, your return request will not be valid. If you hesitate, please check with out customer service team up front, they will try to help you in the best way possible. Th